AOS will accept returns and exchanges at our physical store or through the mail. Please note: due to liability and safety reasons, we cannot accept returns on climbing gear. All sales on climbing gear are FINAL. Turnaround time for Returns/Exchanges, including shipping, is typically close to three weeks. We include the Return, Exchange, repair form to make the process as easy as possible.

For Returns & Exchanges:

- Fill out return form that was included with your packing slip.
- Send the item to:
AOS Websales
37 N Third St
Ashland, Oregon 97520
- Keep a copy of your return form and tracking number.
- You can chose your shipping method, but we recommend insuring your item.
- When item arrives we will return the credit amount back to you.

For Repairs:
- Fill out return form that was included with your packing slip.
- Send the item to:
AOS Websales
37 N Third St
Ashland, Oregon 97520

- Keep a copy of your return form and tracking number.
- You can chose your shipping method, but we recommend insuring your item.
- When item arrives we will return it to the manufacturer for you.
- When we receive the item back from the manufacturer we will return the item to you.
Note – This process can usually be expedited if you send the item back to the manufacturer yourself, but we are more then willing to help you with it.

If you don’t have the return form please download and print it off here. Also, note that your item must be clean for your return to be processed. If you have any questions, comments, or concerns during the process of your return please contact our Online Sales department at 541-488-1202 or Websales.